Privacy Policy

At Safiri Zanzibar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or interact with our services.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make an inquiry or book a tour, we may collect:

• Full name

• Email address

• Phone number

• Nationality

• Travel dates

• Number of travelers

• Accommodation preferences

• Special requests

• Emergency contact information (where applicable)

Payment Information

If you make payments through our website or approved payment partners, payment information is processed securely by third-party payment providers. We do not store your complete credit or debit card information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process tour bookings and reservations

• Respond to inquiries

• Confirm reservations

• Arrange airport transfers and accommodation

• Customize travel experiences

• Provide customer support

• Send booking confirmations and travel updates

• Improve our website and services

• Prevent fraud and unauthorized activities

• Comply with legal obligations

With your consent, we may also send promotional emails about new tours, travel offers, and special discounts.

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Analyze website traffic

• Improve website performance

• Understand visitor behavior

• Deliver relevant content

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted third parties, including:

• Hotels and accommodation providers

• Transportation providers

• Tour guides

• Payment processors

• Technology service providers

• Government authorities where legally required

All third parties are expected to protect your information and use it only for providing the requested services.

5. Data Security

Safiri Zanzibar takes reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. International Visitors

Our guests come from around the world. By providing your information, you understand that it may be processed in Tanzania or other countries where our trusted service providers operate.

7. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw marketing consent

• Restrict or object to certain processing

• Request a copy of your personal information

• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including hotels, airlines, payment providers, and tourism partners.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed toward children under the age of 16 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

10. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill your booking

• Provide customer support

• Meet legal and accounting obligations

• Resolve disputes

• Improve our services

When your information is no longer required, it will be securely deleted or anonymized.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on our website with the updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

We are committed to protecting your privacy and ensuring your personal information is handled responsibly and transparently.