Welcome to Safiri Zanzibar. These Terms and Conditions govern your use of our website and the booking of tours, excursions, transfers, and other travel-related services provided by Safiri Zanzibar.
By accessing our website or making a booking with us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
1. About Safiri Zanzibar
Safiri Zanzibar is a tour and travel company based in Zanzibar, Tanzania, offering guided tours, holiday packages, airport transfers, hotel reservations, excursions, and other tourism-related services.
2. Booking Confirmation
A booking is considered confirmed only after:
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Your reservation request has been accepted by Safiri Zanzibar.
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Any required deposit or full payment has been received.
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You receive a booking confirmation via email or another agreed communication channel.
Safiri Zanzibar reserves the right to decline any booking at its discretion.
3. Prices
All prices displayed on our website are quoted in the stated currency unless otherwise indicated.
Prices may change without prior notice due to:
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Exchange rate fluctuations
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Government taxes
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Fuel surcharges
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Supplier pricing changes
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Seasonal pricing adjustments
Once your booking has been confirmed, the agreed price will not change unless additional services are requested.
4. Payments
We accept approved payment methods as communicated during the booking process.
Depending on the service booked:
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A deposit may be required to secure your reservation.
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Full payment may be required before the tour or activity begins.
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Some services may require payment upon arrival if agreed in advance.
Failure to make payment by the agreed deadline may result in cancellation of your booking.
5. Cancellation Policy
Customer Cancellations
Cancellation charges may apply depending on when the cancellation is made.
As a general guide:
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More than 30 days before departure: Full refund less applicable administrative fees.
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15–30 days before departure: Partial refund may apply.
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Less than 15 days before departure: Refunds may be limited or unavailable depending on supplier policies.
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No-shows are generally non-refundable.
Some hotels, airlines, or third-party suppliers may have separate cancellation terms that will apply.
6. Changes to Bookings
If you wish to change your booking, please contact us as early as possible.
While we will do our best to accommodate changes, modifications are subject to:
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Availability
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Supplier approval
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Additional charges where applicable
7. Cancellations by Safiri Zanzibar
Safiri Zanzibar reserves the right to cancel or modify tours due to circumstances beyond our reasonable control, including but not limited to:
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Severe weather
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Natural disasters
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Government restrictions
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Safety concerns
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Supplier failure
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Operational requirements
Where possible, we will offer:
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An alternative tour
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Rescheduling
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A refund where appropriate
8. Travel Documents
Guests are responsible for ensuring they possess all required travel documentation before arrival, including:
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Valid passport
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Visa (where required)
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Travel insurance
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Vaccination certificates if applicable
Safiri Zanzibar is not responsible for denied entry resulting from incomplete travel documentation.
9. Health & Safety
Guests should inform us before travel of any medical conditions, disabilities, allergies, or dietary requirements that may affect participation in booked activities.
Certain tours involve physical activities such as:
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Walking
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Swimming
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Snorkeling
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Diving
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Hiking
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Boat travel
Guests participate at their own risk and should ensure they are physically capable of participating safely.
10. Travel Insurance
We strongly recommend that every traveler obtains comprehensive travel insurance before arriving in Zanzibar.
Your insurance should ideally cover:
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Medical emergencies
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Trip cancellation
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Lost luggage
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Personal belongings
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Travel delays
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Emergency evacuation
11. Guest Responsibilities
Guests are expected to:
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Follow instructions from guides and drivers.
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Respect local customs, traditions, and cultural practices.
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Dress appropriately when visiting villages, religious sites, and local communities.
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Behave respectfully toward other travelers and local residents.
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Avoid damaging property or the environment.
Safiri Zanzibar reserves the right to remove any participant whose behavior poses a risk to others or significantly disrupts the experience.
12. Wildlife & Marine Activities
Safiri Zanzibar supports responsible and sustainable tourism.
Guests are expected to:
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Avoid touching or disturbing wildlife.
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Follow marine conservation guidelines.
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Respect coral reefs and protected ecosystems.
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Follow all instructions provided by guides during wildlife encounters.
13. Liability
While we strive to provide safe and enjoyable experiences, Safiri Zanzibar shall not be liable for:
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Personal injury
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Illness
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Loss of personal belongings
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Delays caused by weather or transportation
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Flight cancellations
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Government actions
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Events beyond our reasonable control
Our liability is limited to the value of the booked services, except where otherwise required by applicable law.
14. Third-Party Services
Some services may be provided by independent suppliers, including:
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Hotels
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Airlines
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Ferry operators
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Restaurants
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Activity providers
Safiri Zanzibar carefully selects its partners but cannot be held responsible for acts, omissions, or service failures by independent third parties.
15. Intellectual Property
All content on this website, including text, photographs, logos, graphics, videos, and branding, is the property of Safiri Zanzibar or its licensors unless otherwise stated.
No content may be copied, reproduced, modified, or distributed without prior written permission.
16. Website Use
You agree not to:
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Use the website for unlawful purposes.
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Attempt unauthorized access to our systems.
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Upload malicious software or harmful content.
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Interfere with the operation or security of the website.
Safiri Zanzibar reserves the right to restrict access where misuse is detected.
17. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
18. Force Majeure
Safiri Zanzibar shall not be liable for failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including:
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Natural disasters
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Floods
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Epidemics or pandemics
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Civil unrest
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Terrorism
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Government actions
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Transportation disruptions
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Severe weather events
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Tanzania unless otherwise required by applicable law.
20. Changes to These Terms
Safiri Zanzibar may update these Terms and Conditions from time to time.
The latest version will always be published on our website, together with the effective date.
Continued use of our website or services constitutes acceptance of any revised Terms and Conditions.
21. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
We look forward to helping you discover the beauty, culture, and adventure of Zanzibar while providing a safe, enjoyable, and memorable travel experience.
